[xyz-ips snippet="survey"]
Marine Medical Solutions · Member of OneCare Group
Confidential

Telemedical Assistance – Service Satisfaction Survey

Quality monitoring under ISO 13131 (Health Informatics – Telehealth Services) and ISO 9001 Quality Management

How to complete: takes under 2 minutes. Answer only the questions marked for your role — (M) Master, (C) Crew Officer in Charge, (P) Patient, (M+P) both. Tick one option per question. Your answers are treated confidentially and are used only to improve the service. No clinical details are recorded in this form.
1 Strongly disagree
2 Disagree
3 Neutral
4 Agree
5 Strongly agree
N/A Not applicable
Section A — Clinical Quality
1
The Telemedical Doctor understood the medical problem.
2
The advice and treatment plan were explained clearly, and I knew what to do.
3
The treatment could be carried out on board with the medicines and equipment available in the ship’s medical chest.
Section B — System / Service Performance
4
It was easy to contact MMS Telemedical service and to initiate the case.
5
The means of communication used (e-mail / telephone / video) was clear enough to complete the consultation.
Section C — Response Time
6
The first medical response was received quickly enough for the urgency of the case.
7
Follow-up contact during the case was timely and kept us informed.
Section D — Patient Experience and Outcome
8
The case of the Seafarer patient was handled with respect and medical privacy and confidentiality were maintained.
9
The medical assistance helped resolve the case and supported the right operational decision.
10
I would recommend this medical service to other vessels and seafarers.
Master only
Did the medical advice avoid an unnecessary deviation, port call or repatriation?
Your comments — required

What is the one thing we could have done better in this case?

Data protection: this form is pseudonymous. Please give your rank, not your name, and don’t share detailed sensitive data. Responses are linked only to the vessel and month for quality traceability and are reviewed in the periodic management review. Completed forms are retained in accordance with the organization’s records retention procedure. Thank you for helping us improve the service.
MMS_Doc. ref: QMS-TEL-F01 | Rev. 00 Telemedical Assistance – Service Satisfaction Survey